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Home » Knowledge Base » Carrier, Driver and Customer Questions » What is a “dead call”? What is a “dead call charge”?

What is a “dead call”? What is a “dead call charge”?

A dead call is when a trucker goes to pick-up or deliver a shipment and the shipment or customer is not available, hence, pick-up or delivery is not affected. In this case, a dead call charge is incurred and imposed by the carrier.

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NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.