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Home » Knowledge Base » Carrier, Driver and Customer Questions » You did the customs clearance for my package, but when it was delivered, it arrived damaged. What do I do?

You did the customs clearance for my package, but when it was delivered, it arrived damaged. What do I do?

We suggest taking pictures of the damage. Normally in a situation like this we suggest contacting the carrier and letting them know. We can provide you with the carrier info and the tracking number. The carrier would claim this as an insurance claim if insurance was paid at the time of arranging the transportation.

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NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.