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How to view your PARS on PARScheck.com

Where can I check the status of my shipment?

Who can I contact if I have an issue with one of my shipments?

What time is your office open until?

What industries do you serve?

How do I set up an account with A & A?

Where can I learn more about other customer experiences with A & A -i.e. testimonials or case studies?

What is the role of the importer?

Why do I need to provide values on promotional/sample items?

Canada Border Services Agency has requested to preform an audit, what are the steps to take?

What does Customs mean by “marking”?

When Canada Border Services Agency conducts an audit how do they determine which products to review for tariff?

What is a BN number and how do you get one?

Why are all my shipments going for a Customs Exam?

How much is my Full Container Exam going to cost me?

How does one import?

I’ve already received my shipment. Why is more information needed?

Some shipments, especially those shipped by couriers, are released automatically or based upon the available information, However, Customs expects all the correct and accurate information to be confirmed within a specific time frame. The time frame is within 5 business days. Low value shipments are given a bit more time; however, we prefer to keep within the 5 day time frame as the shipment details will be more fresh in your mind and there is not a risk of getting AMPS penalties for failing to meet the deadlines.

My shipment went inbond, why do I have to pay inbond fees?

Can I make credit card payments on account?

How do I get a credit if I notice I am being billed for charges that do not belong to me?

Can you help clear my shipment even at a port that A & A is not located at?

I am a tow trucking company do I need an ACI to cross the border?

When does customs inspect international ocean imports and who would pay for that?

How do I apply for an ACI eManifest?

I ordered 100 bicycles from China, but when I received my shipment there was actually 125 bicycles, I checked my records and only 100 bikes were properly customs cleared; what do I do now?

How long will it take for my shipment to clear Customs?

I received an Audit sheet with my paid invoice from you. What is it and do I send it back to you?

Which email address do I send my documents for clearances for air and ocean shipments?

Does your company offer batch billing?

What is a “dead call”? What is a “dead call charge”?

What are your Office hours at Pacific Highway?

What are your hours at your Blaine Office?

Do you have a carrier that you use for livestock?

What do I do if you don’t have an office at a port I want to clear and your head office is not open?

You did the customs clearance for my package, but when it was delivered, it arrived damaged. What do I do?

What is the difference between an exporter and a vendor?

Can A & A handle truck shipments that need temperature control?

How do I apply for a Canadian carrier code?

Can you help get my shipment picked up and delivered?

What is C-T PAT?

What is an ETA Shortage?

What is a Value Included Shortage?

What is Dunnage?

Which email do I send my documents for clearance for an airline shipment?

Do I need to include into my ACI Manifest the mail that I bring across the border for a client along with their products?

What Countries does Canada have Trade Agreements with?

What does CNF mean?

What is a Seaway Bill?

What documentation is required to import shipments into Canada?

Importing a horse into Canada

Importing a yacht or boat at a marine crossing in Canada

Importing Fish and Seafood Products into Canada

How to apply for a Carnet

What do I need to know about importing from overseas?

Where to send documents and paperwork for customs clearance fax or email

What is CKFTA – The Canada Korea Free Trade Agreement?

How to obtain a CA Identification number for importing clothing and textiles

How do I import into the USA?

Where can I get a blank FTA certificate from?

Who should complete the FTA certificate?

What is Canada Border Services Agency looking for when they request to perform a trade compliance verification?

I have Canadian Goods returning which has not been advanced in value or changed in any way, what proof do I need to provide Customs that it was originally from Canada?

Where do I send my one-time shipment paperwork to?

Why does my broker keep requesting breakdown’s on kits?

Who is responsible if my vendors fails or ignores a FTA verification?

Canada Border Services Agency is asking for documents on specific transaction numbers. How do I link these transaction numbers to my system?

What would you need to conduct a FTA verification on a couple of food products that are exported to Canada?

What is required to import cheese?

Why is the ‘CLVS’ team emailing me for documents when I have already received my package?

What is a B13A form and is it mandatory for all exports?

Does the bond application that is being sent back to A & A for processing need to be signed by an owner or a signing officer?

What is the difference between the B13A and the CAED?

Can I submit my own Export Declaration electronically without approaching a Freight Forwarder?

Can you call the Steamship Line and ask them for me?

I have a purchaser who is buying the goods but sending them to someone else. How do I indicate that on the commercial invoice?

I have a small company but no BN number. How do I get one if I don’t have a GST number?

What are acceptable statements for the marking on wood packaging material?

How can I can complain to Canada Customs about the Exam taking too long?

How do we update our address if GST or Surity bonds are involved?

Does a sample shipment of Fish require a Fish License?

Is a lumber permit required for pallets?

What is your US Customs Filer Code?

How do you submit an appeal to CBSA?

Should I add foreign origin products to my FTA?

What is a Voluntary Entry?

If I can’t put my foreign origin goods on the FTA, how do I list their countries of origin?

Why are you asking for a FTA when I have already put it in with the invoice on the outside of the box when the courier picked up the goods?

Customs rejected my shipment stating a section 146, what does this mean?

What is considered an assist for valuation purposes?

What is the difference between the File number and Invoice number?

Why do my Fed Ex Shipments always seem to get held up even if I put the correct Broker on the documents?

How do I apply for an importer number / business number?

How do you complete a FTA certificate, and do you have a pro-format?

What options does a company have with FTA?

I am completing a Canada Customs Invoice, is it acceptable to indicate only the part # for the goods in the description field?

What is required to import fresh produce?

For our US Power of Attorney, what titles can we accept?

Who are considered former residents of Canada?

Does pork have quota?

Once a shipment has been delivered and paid for is it still an option to have the importer changed or corrected?

What is a Carnet?

My Customs Broker is requesting me to sign a Power of Attorney, what is this?

What is an I.T. Bond and the required documents?

What is a T&E Bond and what are the required documents?

How soon does the ISF need to be filed prior to the vessel leaving the exporter?

What does NET Weight mean?

What is the Safe Foods for Canadians Act?

Under the Safe Foods for Canadians Act is a license required?

I lost some of my B3’s and I understand I need to keep them, how can I get replacements?

Under the Safe Foods for Canadians Act what is the cost for the license and how long is it good for?

What do I do with a a detailed adjustment statement?

What is an End-user Certificate?

What is a Transaction value?

Do I have to declare pallet charges when completing an invoice for customs purposes?

I would like to apply for a fish import license, how long are they valid for?

What is a CITES?

What does incoterm DAP mean?

How do I obtain a Canadian Import Permit for Aquatic Animals?

Canadian Imports of non-susceptible aquatic animals, commercially do they need a Permit?

What do I need to do to obtain a site license with Health Canada?

What taxes can I expect to pay on my imports to Canada?

Why is there duty on some of my invoices but not on others?

What is Anti-dumping and Countervailing duty (SIMA)?

I paid duty when I imported my goods from the U.S. How can I get it back?

Why do wheat and wheat products, and barley and barley products have different duty rates, at different times of the year?

Can I reduce my duty payable by deducting the amount from freight?

A friend is sending me a gift by the mail, do I have to pay duty and tax?

Should I have a carnet for my goods?

What do I do if I have discovered an error in the classification of my goods that resulted in a reduction in the amount of duty?

What do I do if I have discovered an error in the classification of my goods that resulted in an increase in the amount of duty?

My company is in British Columbia, Canada and I import from China. How is the duty and GST calculated?

If my vendor gives my company a 5% freight allowance can I deduct this to reduce my duty payable?

Do I pay GST on food products?

Can cash discounts be deducted from the value for duty for customs purposes?

My company pays duty on umbrellas when they import them into Canada from China, then we sell many of them to the USA; can we get our duty back?

I was contacted by a Distributor in the USA who wants to sell me new metal furniture he purchased from a correctional facility in his state. How much duty would I pay?

I’ve bought a large packaging machine from the USA and the vendor is charging $5000 to install it in my plant here in Richmond, BC. I know the machine is duty free, but do I have to pay any duty or GST on the installation charge?

What are some products with the highest duty rates?

Which provinces in Canada have HST?

Can a US Company register for the GST/HST?

I am a NRI (Non Resident Importer) do I have to register for the GST/HST in Canada?

I have a sample shipment without a value. I did not pay for this item. How do I determine the value?

How come I am paying higher duty on my products from China?

I don’t know the country of origin of the product I bought and the vendor doesn’t know. What do I do?

How much in value may an individual import goods on a duty-free basis after absence from Canada for at least 48 hours?

If I bring in goods temporarily into Canada, do I need to pay taxes?

What are the benefits of taking your goods In Bond?

Is GST applied to medical and assistive devices?

I am sending goods to the USA to be repaired and returned to Canada, what value do I declare to Canada Customs, the value of the repair or the value of the goods?

If my commercial goods are valued at $50 Canadian, do I still need to pay duty/tax?

What is an anti-dumping duty?

I would like to import some rugs made in Israel from a US company. Will the Israel / Canada free trade agreement apply so my goods can come into Canada duty free?

I am a US non resident importer who would like to donate some of my products to one of my clients in Canada to build a relationship. Do I have to pay duty?

Who do I contact if I am a non resident importer to find out how I go about registering for GST with CRA?

Can I get my money back if my product arrives and it’s not the right one?

What is the Canadian Goods Abroad Program?

What items can I import duty- and tax-free?

What does PTO mean?

Can I claim back the brokerage fees at the end of the year on my taxes?

What is the difference between a Single Entry Bond (SEB) and Continuous Bond (CB)?

Can a non resident importer get quota for chicken products in order to import it under the reduced rate of duty?

I just received a FTA certificate for goods I paid duty on. How far back can we go to request a refund of duty?

What is the Duty Rate on my shipment?

What date is the exchange rate based on that is used to calculate my duty?

What does DDP mean?

Duty and Tax Quote Request with BorderBuddy suggestion

How do I figure out how much my bill is going to be for Customs clearance?

What is an AMPS penalty and what can I do?

Why do Customs Brokers charge a Lacey Fee?

Who is responsible for paying for the Exam Charges?

What is the fee for processing a NEXUS application for individuals who are over the age of 18 years?

Is there a fee to get a SCAC code?

What is a VAT fee?

Can I use online banking to pay my Customs payment?

Is there a fee to get a site license with Health Canada?

What do I do if you do not have an office at a port that I want to clear at?

What is the basic information required to get a freight quote?

I require someone to pick up my freight and deliver it to me, do you handle this?

Are you able to handle international freight in and out of the USA?

What is “Re-man” in freight terms?

Can A & A handle over-sized cargo to and from the USA?

Can A & A handle over-sized ocean freight that does not fit into a 40′ HQ container, to international destinations?

What is a power tailgate, also called lift gate?

How do I get a SCAC code?

Can you arrange shipment for outside of North America?

What is the meaning of CFS and CY?

What is the Sea Waybill?

What does volumetric weight mean in air freight?

What are RORO ships or vessels?

What are the common methods of Ocean shipping?

How do Airlines calculate storage charges?

What is a Terminal Fee?

What does FSC stand for?

What does incoterm CFR mean?

What does incoterm CPT mean?

What does Incoterm DAT mean?

What does incoterm FCA mean?

Requirements for Importing a Vehicle into Canada

How can I apply for an AES ITN number?

Vehicle storage in Blaine, Washington

Do you have to pay duty when importing parts for a 1957 Corvette from the USA into Canada?

What documents are required to import racecars into Canada?

When importing a vehicle into the US when is the EPA and DOT exempt?

How do you properly import a vehicle that is already in Canada?

What is a NVIS?

Are salvage vehicles less than 15 years old and originating from countries other than the US eligible for Importation into Canada under the RIV program?

I want to clear my US vehicle myself. With the new regulations, an ITN is now needed from US customs. Can you do this for me?

When Importing a vehicle into Canada how do I get a temporary permit or plates?

What is a Registered Importer?

I would like to gift my car to a family member in Canada. How does this work?

Is there a gas guzzler tax for US vehicles?

How do I import a kit car?

Are lift kits admissible?

How do you identify the model year of your vehicle in the US with only the 17 digit VIN #?

Can you use a trade-in allowance as a deduction against the declared value on the vehicle you are importing into Canada?

Is excise tax still payable on vehicles if the A/C in a vehicle isn’t working?

Can we confirm admissibility for vehicles coming into Canada?

Can you confirm if my vehicle is admissible into Canada?

I was gifted a US vehicle and the vehicle is already in Canada. Can you assist with the declaration even though the vehicle is already in Canada?

How do I apply for duty drawback to get a refund on my duties?

My vendor is sending me no charge sample items. Do these items require a value?

As a Canadian importer, how long do I have to maintain my records of imports?

Importing art from United States to be sold on consignment.

How do I import products from Europe to Canada?

Do I have to show French on my labeling?

Where can I get information on the regulations for importing various food products?

What if I have meat samples I want shipped into Canada. Can I import them or do I need any specific documentation?

What does it mean when the shipment is waiting on CFIA for approval?

How do I know if the plant or animal product I want to import may be an endangered species?

Why is it taking so long for Canada Customs to look at my shipment?

I want to buy a puppy in the United States and import it into Canada, Can I bring pets into Canada?

What do I do if a portion of my shipment was left behind in the U.S.?

I have goods coming to Canada for a trade show, what do I do?

When A & A registered me for a BN does that mean I am registered for GST?

I am a NRI who is registered for the GST/HST and CRA sent me a letter stating that I need to have security, or increase the amount of security that they are holding for my GST/HST registration.

I am a NRI who is GST registered and ship to different businesses in Canada. What is the current tax rate for the the different provinces that I should be billing?

Canada Border Services Agency is asking for transaction numbers to review SIMA, what is SIMA?

What documents are required to import meat products into Canada?

How does the Canadian import process work at the border for Food Products?

How do I know if my food products are permitted to come into Canada?

I’d like to import live plants – how do I do this?

I want to import beef samples into Canada from the USA. What forms do I need?

Can I import beef sausage into Canada from the US if it is made in Europe?

I would like to bring in a boat and a boat trailer – what do I do?

What does a Non Resident Importer need to know?

What special forms are required to import a cannon (firearm) into Canada?

Do I need an ACI manifest for my shipment into Canada?

What if my shipment didn’t clear customs but was delivered into Canada?

I am having product made overseas and I am also sending some parts to the manufacture to be added. Does this change the value?

How do I determine what the exchange rate will be when converting to Canadian?

It is just a sample (free goods). Why do I have to declare it with Customs?

It is just a sample – free goods. Why do I have to declare it with Customs?

Can I import endangered wild animals and plants/foods?

How do I import powdered milk into Canada?

Can I import Farm equipment to Canada for harvesting crops?

Can I import Farm equipment to Canada for harvesting crops?

Can I import Elephant Ivory from Africa into Canada?

I am importing into Canada and customs wants to do an examination of my goods, what does that mean?

How do I import a puppy into Canada?

I am importing into Canada and my goods are being held up at the border. I have been advised they need to go into a bonded warehouse, what is a bonded warehouse?

Can imported goods be confiscated by the government?

I would like to import firearms into Canada. Can you confirm admissibility?

What is AIRS? How is it used?

Will exporters/vendors in other countries that export to Canada be required to adhere to the new CFIA licensing and registration under the Safe Foods for Canadians Act?

How do I clear a Private Aircraft?

Who can I talk to about Canadian electrical standards on products I want to import into Canada?

Do I need to pay in full for my Goods arriving from China before Canada Customs will release my good?

I have an Ocean Shipment coming from India. My Shipper advised that the next vessel departure will be at the end of the month. How long will it take for my container to reach its final destination which is Toronto and can A & A arrange for door delivery for this shipment after arranging customs clearance?

What is the roll of the National Aquatic Animal Health Program (NAAHP)?

What is required if an aquatic animal is on the susceptible species list for Canada?

Do I need a permit to bring into Canada an aquatic animal which is on the Susceptible aquatic animals list as a pet?

How long will it take for my goods to arrive in Vancouver from France by sea?

What is a Site License?

Step by step to crossing the border into the U.S. from Canada for commercial exporters

Importing food products into the USA

Which Port of Entry can the US team do a Single Entry Bond?

What is the role of a US Customs Broker?

What is the role of US Customs and Border Protection?

How do I avoid delays and penalties when importing into the United States?

Why do I need a U.S. Customs bond to import into the U.S.?

How do you complete a U.S. Corporate Power of Attorney?

What are the most common types of entries in the United States?

What are the invoice requirements to import into the United States

What products require additional information to be provided to U.S. Customs?

When is a manufacturer’s Affidavit required?

How do I complete a Non-Resident US Power of Attorney for a Canadian Corporation?

Who is responsible for filing an ISF for cargo arriving in the US?

What is the value limit for goods coming in to the U.S. under section 321?

I have a trade show booth and material being sent to Canada from the USA what do I do?

What additional information is required to bring Original Artwork into the USA?

I want to bring my dog into the United States, what is required?

What are the possible US Customs requirements for the importation of sunglasses?

What is a SCAC?

What can I import to Canada by Mail?

I need to move back to Canada, can you help?

Should I let my employees have their personal foreign goods shipped to my company?

I am moving to the U.S. with household and personal effects; how can I make the entry process more efficient?

How do I claim an inheritance from an estate?

Can A & A help bring in human remains of a loved one who passed away in India?

How long will it take to bring Human Remains of a loved one from India and would the charges for this be very high?

List of Countries and Agents

Do you clear goods into Mexico?

Can A & A handle my customs clearance in Europe?

Can A & A handle door delivery overseas?

Can you help me import into Mexico?

What are INCOTERMS in shipping?

Where can I find a Tariff Classification or HS Classification number?

What is the benefit of applying for an Advance Ruling?

I’ve discovered an error in the classification of my goods, however both in incorrect and correct classification are duty free, what should I do?

My vendor sends me kits that I install in shops and items in the kits are sold individually. Why do you keep asking me for the individual components, their origins and values?

Why is a Brix value required for juice?

What is considered a cosmetic?

What is an HS code?

What is a tariff?

What is CFIA’s definition of aquatic animals?

I need warehousing and distribution services in Canada

What is the standard size of a pallet?

When will they exam my container at the Stream Warehouse?

Requirements for Importing a Vehicle into the U.S.

How to fill out a CF7533 U.S. Inward Cargo Manifest

How do I import personal goods or personal effects into Canada?

How do I import personal goods or personal effects into the USA?

NOTE: All details pertaining to CARM R2 processes are based on the current information available at the time of writing. As this is subject to change, it’s recommended you periodically check in with the CBSA or your customs broker.